You don’t have to figure that out on your own. Start with our Therapist Matcher — a few short questions about what you’re dealing with and what you’re looking for in a therapist. We’ll suggest the counsellors who fit best, whether that’s individual, couples, teen, or child counselling. From there, a free 15-minute call helps you confirm the fit before you book anything.

It’s a relaxed virtual call with the therapist you’ve been matched with — no intake forms, no commitment. You’ll share a bit about what’s bringing you in, they’ll explain how they work, and you can ask anything you like. If it feels right, you book your first session together. If it doesn’t, we’ll match you with someone else.

Most extended health plans in BC cover sessions with a Registered Clinical Counsellor (RCC) or Registered Social Worker (RSW), which all of our therapists are. We direct bill with 12+ Canadian providers, including Pacific Blue Cross, Canada Life, Sun Life, Manulife, RBC, Desjardins, and Empire Life — so in most cases you only pay your portion at the time of your session.

Both are available, and plenty of clients mix the two. Our clinic is at 1200 West 73rd Ave in Vancouver, and virtual sessions are open to anyone located in BC — useful if you’re outside the city, juggling childcare, or just prefer meeting from home. We also offer evening and weekend appointments.

Yes. Our team offers counselling in English, Mandarin, Cantonese, Punjabi, and Hindi, and many of our therapists work with clients navigating immigration, intergenerational family dynamics, and cultural identity. Language preference is one of the things the Therapist Matcher asks about, so you’ll be matched accordingly.

Sessions are 50 minutes, and current rates are listed in the pricing section, but a typical individual session is $150. If cost is the thing holding you back, we have sliding scale spots starting at $75 per session. Just mention it on your free 15-minute call and we’ll be straight with you about what’s available. Most extended health plans also cover counselling, and we direct bill 12+ providers, so many clients pay far less than the listed rate.

Yes. What you share with your therapist stays between you and them — we don’t disclose that you’re a client, and nothing goes to your employer, family, or insurer beyond the basic billing details required to process a claim. There are a few narrow legal exceptions every registered therapist in BC works under, mainly where there’s a risk of serious harm to you or someone else, or where a court orders records released. Your therapist will walk you through this in your first session so there are no surprises.