About Therapy

Many names encapsulate mental health professionals. All of these professionals should have received training in psychotherapy; however, the amount and depth of training may differ as certain roles can diagnose and prescribe while others will focus more efforts on psychotherapy effectiveness. As an example:

  • Psychologists can diagnose, but cannot prescribe medications. In BC, they are required to have a PhD in the field of Psychology.
  • Psychiatrists can diagnose and prescribe medications. Psychiatrists focus their education and training in being specialized medical doctors.
  • Counsellors, Therapists and Psychotherapists focus on psychotherapy and treatment. In BC, we are required to have a Master’s in Counselling and Registration with the BC Association of Clinical Counsellors.
  • Social Workers also focus on counselling and psychotherapy. In BC, we are required to have a Master’s in Social Work and Registration with the BC College of Social Workers.

At Vancouver Counselling Clinic, we want you to find the right match with a therapist. To determine which therapist you should choose, consider the following:

  • What are the therapist’s education, training, and credentials?
  • Does the therapist practice under a code of ethics that is available to you?
  • Does their availability line up with your schedule and needs?
  • Are they recommended by others?
  • Does the therapist’s fees match with your budget?
  • Is there a complaint process through their professional association?
  • What do your intuition and gut tell you after your free consultation?
  • Did you feel connected, supported, and comfortable with sharing your thoughts and feelings with the therapist?
If you can’t tell if you are the right match after your free consultation, you could try a few sessions to see if it helps you make a decision.

Our Registered Clinical Counsellors proudly align ourselves with the Code of Ethical Conduct and Standards of Clinical Practice at the British Columbia Association of Clinical Counsellors and the Codes of Ethics at the Canadian Counselling and Psychotherapy Association

Our Registered Social Workers abide by the British Columbia College of Social Workers and the Codes of Ethics and Standards of Practice.

Click on the above links to view the most updated version of the standards and codes we abide by.

There are a few important limitations to confidentiality in psychotherapy. These are the one’s you should be informed about, and our therapists are trained to present this in your first session together. As therapists have duties to care and report, here are the limitations:

  • If you are an imminent danger to yourself or others, therapists have the duty to report this to ensure safety and care.
  • If a therapist learns of ongoing neglect or abuse of a person part of a vulnerable population (such as children, elderly, people with disabilities, etc.), therapists have the duty to report this to ensure safety and care.
  • If a judge subpoenaed a therapist for clinical notes, the therapist must provide the clinical notes as requested by the court.

Therapy often focuses on educating, improving awareness, healing, building skills/practices, changing patterns, and creating solutions.  Depending on your goals, it is important to share your concerns about your progress with your counsellor.

It is important to note that wanting to quit or pause therapy is a common part of the process of changing problematic patterns or confronting challenging issues. Our brains are wired to repeat certain patterns and this wiring will naturally want to resist the change. We encourage you to share how you are feeling with your counsellor, so that we can become more attuned to your needs and move at your pace. Our counsellors are trained to honour your needs and autonomy in a respectful, empathetic, and compassionate way.

Therapy Appointments

Please take a look at the online calendar and book directly into the system by going to Book Appointment Now. The time zone in the online booking calendar is set to Pacific Time in Vancouver, BC. The last virtual appointment of the day is from 5:30 PM to 6:30 PM and this space is exclusively reserved by email or using the contact us form. It is not available to be booked online as it is held in case of emergency sessions for clients in dire need.

Here are helpful quick links to help you get started:

We understand that unexpected events that are out of our control can happen. If you are absent after 10 minutes from your appointment time, your counsellor will call you once on the phone number provided to check-in on your safety and wellness. If you don’t connect over the phone, you can expect to receive an email to you to make sure you are safe. Please respond to this email to confirm your safety.
Your counsellor is happy to provide a grace period for late appointments, under the following conditions:
  1. Your counsellor will wait up to 10 minutes before deciding to cancel the session. This applies to both in-person and virtual appointments
  2. If you are running late, please let your counsellor know at your earliest convenience via email.
  3. If it is agreed that the delayed session will take place, extra time will not be accommodated or provided. In other words, this will be a shortened session charged at the full rate.
  4. All cancelled and rescheduled appointments within the 24-hour period will be subject to the late / no-show cancellation policy
  5. Your counsellor reserves the right to cancel or reschedule your appointment in advanced if they deem that the time allotted for the delayed session will not be sufficient for therapy.

Yes, we do have a cancellation policy at Vancouver Counselling Clinic, which includes no-shows and late arrivals. We are respectful of the time that is booked by clients while honouring the therapist’s time and schedule as they are preparing for sessions 24 hours ahead of scheduled appointments. Late cancellations (within 24 hours of appointment time), no-shows or late sessions will result in the session fee being charged in full. Our cancellation policy is part of your in-take consents and agreements. Please be sure to read through it in full.

Insurance, Invoicing & Payment

Please take a look into your extended health benefits (oftentimes through work and school) if you could have expense reimbursement coverage for services with a Registered Clinical Counsellor in the Province of British Columbia, a Registered Social Worker in the Province of British Columbia or a Certified Canadian Counsellor. At Vancouver Counselling Clinic, we want to share that every insurer and extended health provider has their own policies and claim processes, which is why we cannot guarantee that your expense reimbursements will be approved by your health benefits. For information on your claim process, please be in touch with your provider.

We are working towards being able to do direct billing for health benefits and will provide our clients with updates as we gain access to this channel for payment. Thank you kindly for your patience as we improve our clinic for your needs.

An online invoice will be provided to you through email after each session. Every invoice from us will include the clinic info, the name of the therapist, their registration number, and the session’s cost, date, time, type and duration, for your ease of claim submission. You can follow the instructions on the invoice to make payment. Please note that your credit card on file will be charged automatically within 3 business days after the session if there are any outstanding fees on your account.

Vancouver Counselling Clinic accepts credit cards for payment, including Visa, Mastercard, American Express, Discover, as well as Visa Debit & Debit Mastercard. A credit card is required to create a client profile for all of our appointments.

After a session is completed, you will receive an invoice for the session. You will be able to make credit card payment through the invoice once it is received. Please note that any outstanding payments on your account will be charged to your credit card on file automatically within 3 business days after the appointment. 

We also accept eTransfers at hello@vancouvercounsellingclinic.com, which is set up with auto-deposit. Please note the spelling of “counselling” is with two L’s, as opposed to the American spelling of the word, “counseling”. For this method of payment, please ensure to complete the eTransfer when the session is completed to prevent being charged on your credit card on file.

We recommend that you confirm pre-approval with your employer about the expenses (and expense reimbursements) for professional development. A Chartered Professional in Human Resources with many years of corporate coaching experience for management and leadership skills delivers our coaching services.  A learning plan can be developed based on your goals and provided directly to your employer in support of this approval process for training.

Our Location

Our clinic office is located at 1200 W 73rd Ave (11F), which is a transit-accessible location with free and paid parking in the area. There are washrooms available, and complimentary coffee/tea can be made upon request. Please arrive on the 11th floor and check-in with the receptionist when you arrive, and wait in the lobby area.

At Vancouver Counselling Clinic, Clay Art Therapy can be arranged by getting in touch with us to ensure we have the right space for your needs. We collaborate with the Vancouver Ceramics Studio closely to ensure we have the best-fit space for what we are working on.

Accepted by Most Insurance Providers

+12 of the best insurance providers in Canada trusts us to provide you with the highest level of care and service.

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